At Divine Destiny, we take every order seriously and invest significant time and resources in generating your personalised report. Because our products are digital, instantly processed, and uniquely generated for each individual, we follow a clearly defined refund policy as outlined below.
We do not offer refunds once a report has been generated and/or delivered. This applies to all our services including Kundali reports, career reports, compatibility reports, numerology analysis, and all other AI-generated digital content.
Once generation begins, significant computational and delivery resources are consumed. As a result, the transaction is considered final upon successful report delivery.
A refund or re-generation may be considered only in the following situations:
To raise an exception request, contact us within 48 hours of placing your order with:
Refunds are not applicable if the report was generated based on incorrect details submitted by you, including:
If you realise you submitted incorrect details after receiving your report, please contact us. We can offer a re-generation at an additional charge, subject to our discretion.
If your payment was deducted but no order was created (i.e., a gateway-level failure), the amount will be automatically reversed to your source account by the payment provider within 5–7 working days. If it is not reversed, contact us with your transaction reference number.
If a refund exception is approved by our team, it will be processed within 5–7 working days back to your original payment method.
All refund-related queries must be submitted via email. We do not process refund requests through any other channel.
Email: support@divinedestinyheal.com
Response time: Within 24–48 hours on working days.